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Data recovery

Phone Data Recovery in Glen Iris

Phone run over by a car, dropped in water, or completely dead, with photos you can't lose? Even when the phone can't be saved, the data often can. We move the processor and storage chips onto a working board to get your files back.

Open 7 days at Tooronga Village
4.9 on Google · 99 reviews Free undercover parking
Signs

When it needs fixing

  • Run over by a car, crushed or bent
  • Dropped in water, the pool or the toilet and now dead
  • Won't turn on at all, or stuck on the logo
  • Smashed so badly that the screen and touch are gone
  • No recent iCloud or Google backup of the photos you need

We fix: iPhone · Samsung Galaxy · Google Pixel · iPad

How we get the data back

Your photos, messages and contacts live in the phone's storage chip, which works together with the processor. If the board around them is broken, we carefully remove the processor and the storage chip and fit them onto a working board of the same model. When it powers up, it's your phone again, and we back up your data.

What you need to know

Phone storage is encrypted, so you will need to know your passcode. We can't bypass it, and nobody honestly can. Recovery works when the processor and storage chip themselves are undamaged. If one of them is cracked, the data can't be read. We'll look at it first and tell you honestly what the chances are.

Before you bring it in

Don't keep trying to charge or switch on a wet or crushed phone, as that can cause more damage. Put it in a zip bag and bring it in, along with any broken pieces.

Phone Plus kiosk at Tooronga Village, Glen Iris
Our kiosk

Find us at Tooronga Village

Look for the Phone Plus kiosk at the entrance to Coles and Liquorland Warehouse. Bring your device straight to the counter. Most Apple repairs don't need a booking.

Parking is free. Tooronga Village has an undercover car park, so there's no hunting for a spot or paying for a meter like closer to the city.

We also stock cases, screen protectors and chargers for the latest iPhone and Samsung models.

Hours and directions
How it works

Fixed in three steps

  1. 1

    Call or SMS us

    Tell us your model and what's wrong. We'll confirm the price and check the part is in stock.

  2. 2

    Drop in at Kiosk 3

    Tooronga Village, Glen Iris, at the entrance to Coles. SMS us first so we have your part ready.

  3. 3

    Pick it up when it's ready

    We'll tell you how long it takes when you drop it off. Screens come with a 3 month warranty.

Questions

Phone data recovery FAQ

How much does phone data recovery cost?

It depends on the model and the damage. We assess it for free and give you a price before any work. You decide then.

Is the assessment free?

Yes. There's no diagnostic fee.

How long does it take?

Board transfers are careful work and usually take a few days, longer if we need a donor board for your model. We'll give you a time with the quote.

How do I get my data afterwards?

We back it up to your new phone, your iCloud or Google account, or a USB drive, whichever suits you.

Can you recover data without the passcode?

No. The data is encrypted and the passcode is needed. If you have forgotten it, we cannot help with the data.

Visit us

Tooronga Village

Kiosk 3, Tooronga Village
766 Toorak Rd
Glen Iris VIC 3146

Get directions

Opening hours

Monday9:30 am – 5:30 pm
Tuesday9:30 am – 5:30 pm
Wednesday9:30 am – 5:30 pm
Thursday9:30 am – 5:30 pm
Friday9:30 am – 5:30 pm
Saturday10:00 am – 5:00 pm
Sunday10:00 am – 4:00 pm

Free undercover parking at the centre. Close to Malvern East, Camberwell, Hawthorn East, Malvern and Toorak. We take cash and card.

Email: [email protected]